Skip to main content
Warum O2 Service
Gelöst

double charge

I
Neuling

Hello, o2 is about to charge me double for my mobile contract, I made the 1st payment on the 5th of April 2022 and today I got another pending saying I’ll be charged again, and all of this is under the same contract.

Lösung von IceyOG

witti schrieb:

Hi @IceyOG, 

did you bought a Smartphone with your Contract ?

So if yes it could be the fee for that.

BW Witti

I understand that part completely, but I’m being charged full price already, I paid 4.99 last month as the initial payment for ordering and sending and this month on the 5th I paid 39 and today I got a pending saying I’ll be charged another 39. The 39 that was charged marked that I paid already, but when I look at my total amount it’s not reflecting there

Zur Antwort springen
War das hilfreich für dich?

5 Antworten

witti
Star
Forum|alt.badge.img+1
  • wittiStar
  • 2396 Antworten
  • 7. April 2022

Hi @IceyOG, 

did you bought a Smartphone with your Contract ?

So if yes it could be the fee for that.

BW Witti

Nicht jeder der über 1.80m ist, ist auch ein großer Mensch. Manchmal können kleine Menschen Riesen sein.
I
Neuling
  • IceyOG
  • Autor
  • Neuling
  • 2 Antworten
  • Lösung
  • 7. April 2022
witti schrieb:

Hi @IceyOG, 

did you bought a Smartphone with your Contract ?

So if yes it could be the fee for that.

BW Witti

I understand that part completely, but I’m being charged full price already, I paid 4.99 last month as the initial payment for ordering and sending and this month on the 5th I paid 39 and today I got a pending saying I’ll be charged another 39. The 39 that was charged marked that I paid already, but when I look at my total amount it’s not reflecting there

witti
Star
Forum|alt.badge.img+1
  • wittiStar
  • 2396 Antworten
  • 8. April 2022

So okay you paid 4.99 for Sending aktivity.

Now you paid 39.99 for Aktivierungsgebühr.

and at last you paid 39 for your contract. 
so everything is correct. 
Witti

Nicht jeder der über 1.80m ist, ist auch ein großer Mensch. Manchmal können kleine Menschen Riesen sein.
I
Neuling
  • IceyOG
  • Autor
  • Neuling
  • 2 Antworten
  • 8. April 2022

I’m supposed to be charged 80€ in one month? Cause that’s what I’m seeing right now, my 2nd rate was supposed to be just 39 and now it’s doubled 

o2_Jessica
  • o2_JessicaTeam
  • Team
  • 14880 Antworten
  • 12. April 2022

Hello @IceyOG,

If you like, you can write the individual items you are charged for here, or post an anonymised screenshot of your bill here.
This way we all have a good insight into what exactly is being charged.

Kind regards
Jessica 🌷

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica