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Frage

Auftragbestätigung not received


Azizcarrizales
Neuling

Hello, I have ordered a product received two emails with the second asking for a payment which was done instantly. Since then no other email has been received. Trying to contact anyone via phone, chat or WhatsApp has not worked all give an error. Is there somewhere I can see if there is a problem or what is going on with my order? The order doesn’t appear on my account either.

2 Antworten

o2_Steffen
  • Team
  • 14674 Antworten
  • 19. Februar 2022

Welcome to the Community @Azizcarrizales,:wave::blush:

I will check the order for you ok? You will recive a private Message from our o2support-Account, so we can exchange personal Data.

Best regards

Steffen


o2_Steffen
  • Team
  • 14674 Antworten
  • 1. März 2022

We were able to solve everything via PN. :blush:

Best regards

Steffen


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