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Help from O2 service please


I need a device unlock code for a prepaid O2 phone purchased in May 2021.  I’m from the USA, and purchased in Berlin because my phone was not set up international to accept the O2 prepaid card.  Prepaid number last use was October 2021.  I’ve tried registering, getting call back, what’s app messaging and getting nowhere for days, english speaking and no way to make a phone call. 

Xiaomi Redmi

IMEI1  864xxxxxxxxxxxxx IMEI2 864xxxxxxxxxxxx

 

Edit o2_Ines: Imei editiert.

4 Antworten

schluej
Superstar
  • 15669 Antworten
  • 18. August 2024

Moin Moin,

could take some time, could be useful to name the phone type.


o2_Giulia
  • Moderatorin
  • 20597 Antworten
  • 20. August 2024

Hello @mands5483,

welcome to our o2 Community 😀

I have sent you a private message and will be happy to take care of the delock code for your cell phone.

Best regards

Giulia


  • Autor
  • Neuling
  • 1 Antwort
  • 22. August 2024

responded in private message


o2_Giulia
  • Moderatorin
  • 20597 Antworten
  • 27. August 2024

Hello @mands5483,

unfortunately your IMEI could not to found in our prepaid database, It is probagly not an o2 prepaid mobile phone with a SIM lock

If you still can’t unlock it, please contact the store where it was bought. 

Best regards

Giulia