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O2 prepaid sim blocked or deleted

  • 18. Januar 2023
  • 1 Antwort
  • 21 Aufrufe

My number was suddenly deleted or blocked by o2 for insufficient balance. I understand this but this was done without warning. I only got a message saying that it will be blocked on some date. I tried putting balance in it but still did not work. Is there any way I can get it back? Or is it possible to take the same number with any other provider?

Lösung von o2_Micha

Hi @HassaanG ,

I have already replied to you in your other thread.  😎

The contract was terminated due to inactivity. If you still had credit on your customer account, you can request it with a credit withdrawal form

You should have received an information via SMS in November. If this is not the case, I am very sorry. 

Regarding a number porting, I had already written to you that the number is released and can be requested from a provider. 

Best regards
Michael

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o2_Micha
  • Moderator
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  • 19. Januar 2023

Hi @HassaanG ,

I have already replied to you in your other thread.  😎

The contract was terminated due to inactivity. If you still had credit on your customer account, you can request it with a credit withdrawal form

You should have received an information via SMS in November. If this is not the case, I am very sorry. 

Regarding a number porting, I had already written to you that the number is released and can be requested from a provider. 

Best regards
Michael


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