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Mobile contract SCAM - Unable to revoke/cancel


  • Lehrling
  • 25 Antworten

ar O2 Team,
Please treat this email with urgency.

This is with regards to customer number 610xxxxxxx.


One of the O2 Mobile shop dealer in Phoenix Center MS Mobile Select Harburg with the handler number xxxxxxxxxx  Hamburg Contact : 040xxxxxxxx has taken several signatures or he is doing Identity theft from my signature and added below contact numbers in to my contract. This is totally a scam, fraud and identity theft.

I AM NOT USING THE BELOW NUMBERS:Kindly remove them from my contract and revert back all the charges as soon as possible with immediate effect.

Mobile number 01776xxxxxxxx
Mobile number 01776xxxxxxxx
Mobile number 01776xxxxxxxx
Mobile number 01762xxxxxxx

This is a serious issue and should be considered carefully.

Edit o2_Ines 20.03.2025, 14:34: Rufnummern entfernt., o2_Solveig : Händlerdaten 
Edit o2_Antje: Moved from Tarife to English Community / 23.03.2025

 

 

 

 

 

 

52 Antworten

Bumer
Lehrling
  • 21872 Antworten
  • 20. März 2025

Remove all personal information and clarify this with the dealer.


  • Autor
  • Lehrling
  • 25 Antworten
  • 20. März 2025

Hi team, 

This is where the problem starts, the shop dealer is ignoring me and doesnt want to talk to me anymore. 

Unfortunately i dont know how to deal with it now and trust only O2 can help. I am currently going through stress due to these huge bills.

Could you please help solve this case. i have also sent a post but havent received any response.

You can also call me and i can explain the situation


Bumer
Lehrling
  • 21872 Antworten
  • 20. März 2025

then the only thing that will help is a dealer complaint, which you address in writing to customer service.

Telefónica Germany GmbH

Händlerbeschwerde

90345 Nürnberg


o2_Solveig
  • Moderatorin
  • 35658 Antworten
  • 20. März 2025

Hello ​@SSNM ,
welcome to our o2 Community 😀
I can understand that you are upset if you have not actually signed the contracts. 
Our colleagues have already processed your complaint and sent you a reply yesterday. 
Just get in touch if you have any further questions.  
Kind regards,
Solveig 


  • Autor
  • Lehrling
  • 25 Antworten
  • 20. März 2025

Hi Team, 

Did you mean, o2 team looked at the post and sent me a response through letter.

 

Regards,

Sowmya


o2_Solveig
  • Moderatorin
  • 35658 Antworten
  • 20. März 2025

Hello ​@SSNM , 
exactly. You'll get a letter.
Kind regards, 
Solveig 


  • Autor
  • Lehrling
  • 25 Antworten
  • 22. März 2025

Hi o2 Team, 

I havent received the cancellation letter still for 4 numbers that i am not contracted or used.

You had informed me in earlier chat that it was processed and posted on 19th March.

I am still waiting and this is adding more stress. Can you please check and respond to me .

 

Regards.

Sowmya


o2_Solveig
  • Moderatorin
  • 35658 Antworten
  • 23. März 2025

Hello ​@SSNM ,
this is not a letter of termination. 
I will send you a private message. 
Kind regards, 
Solveig 


  • Autor
  • Lehrling
  • 25 Antworten
  • 23. März 2025

Dear O2 team,

Kindly understand the problem. The store has not informed me of any such contracts. The discussion and contract was only for 2 numbers.  I have signed the papers in the store based on agreement of 2 numbers and not 6 numbers in total. This is what i am trying to explain with my letters , emails and chat in this community. 

You can also call me anytime to understand the situation. This is definitely a fraud and i have already filled a police complaint and informed Schufa. The copy of police complaint is also attached in the post sent to O2 on 12th March.  I dont wish to make payments for any outstanding invoices :

Point #1 : I have NOT discussed contract for the 4 numbers mentioned above

Point #2 : I dont use it or i havent discussed with.

Please try to understand this case and help resolve as early as possible.

I only use 2 numbers ending with 3563 and 542 and i dont wish to pay 180 Euros monthly for the numbers i DONT USE. 

The shop person doenst want to talk to me anymore and ignores me , which clearly shows how fraudalent he is.

This is causing immense stress and panic. 

I am expecting a positive response, early solution from O2 as this is only hope i have. 

 

Regards.

Sowmya

 


  • Autor
  • Lehrling
  • 25 Antworten
  • 23. März 2025

O2 team, 

we are just 2 elders in the family , please undertsand why will we need 6 contracts??. This is Basic. 

Also when i visited the Shop in January and February , he told me that O2 has some discounts and took my signature, Basically he has cheated me and done a fraud. 

What is mean is the discussion was for discounts of existing 2 numbers, but signature was taken for numbers that i dont use. This is a totally SCAM.

Kindly freeze all the payments and transactions for these 4 numbers that i havent contracted or use.  I dont really know who is using these 4 numbers and this is a crime from my point of view of what the shop has done to me.

I am also seeking customer care and file a case/complaint against this cheating. 

 

Regards,

Sowmya


  • Autor
  • Lehrling
  • 25 Antworten
  • 23. März 2025

Also O2 team, 

The 4 numbers which he has done a forgery maybe used for some wrong purposes which i am unsure at this moment, so this is SCAM. We need O2 to investigate further and cancel these contracts against me.

Can O2 not find out who is using these 4 numbers ??? 

Mobile number 01776xxxxxxxx
Mobile number 01776xxxxxxxx
Mobile number 01776xxxxxxxx
Mobile number 01762xxxxxxx

 

Regards,

Sowmya


o2_Solveig
  • Moderatorin
  • 35658 Antworten
  • 23. März 2025

Hello ​@SSNM ,
if you do not wish to pay the invoice, please contact the accounting department directly and ask for a deferral until your matter has been resolved.
I cannot freeze all payments via the community. 
(Landline: +49 (0)89 787 979 456/ Mobile: +49 (0)176 888 533 45 Mon-Fri, 08:00 to 18:00)
Please fill out this form Identitätsmißbrauch and attach the police report. 
You can upload the documents here. 
Kind regards,
Solveig 


bs0
Profi
Forum|alt.badge.img+9
  • Profi
  • 41786 Antworten
  • 23. März 2025

You will need to wait for a reply to your written complaint. This is not something that can be resolved in the forum.

Did you sign on a digital pad? If so, In future always insist on signing the paper  document so you can read exactly what you are signing.


  • Autor
  • Lehrling
  • 25 Antworten
  • 23. März 2025

Hi Team, 

It was a paper that i signed trusting the conversation about O2 offers/discount and not any new contracts, 

Unfortunately i trusted the conversation which is how it works in germany. Since our language proficiency is not good he has taken an advantage of the situation. 

Please can O2 help me here and cancel the 4 contracts. 

It would be grateful if one of your official person can discuss with me.

Regards,

Sowmya


  • Autor
  • Lehrling
  • 25 Antworten
  • 23. März 2025

Hi team, 

we have already filled Identitätsmißbrauch  form along with Police complaint and sent it via Post to O2 on 12th March to below address:

 

Telefónica Germany GmbH & Co. OHG Identitätsmissbrauch 90345 Nürnberg

 

We have performed all possible options after contacting direct O2 store.

 

 


bs0
Profi
Forum|alt.badge.img+9
  • Profi
  • 41786 Antworten
  • 23. März 2025

As already stated, nobody here can cancel contracts or defer payments. You will need to wait for a response from o2. Contact the billing department on the number provided tomorrow to request a payment deferral.


  • Autor
  • Lehrling
  • 25 Antworten
  • 23. März 2025

Its a shame that O2 cannot help and cancel the contracts .. This is scam performed from a o2 shop dealer and you are showing helplessness for a customer. why cant O2 question the shop dealer about why he cant do it as he is ignoring me. 

dont the customer has rights to cancel the contract which is actually a scam. This is totally not correct.

This is not the correct way of service to customer.

 

how long should i wait for O2 response after sending all documents and proof?? its been close to 2 weeks now.


bs0
Profi
Forum|alt.badge.img+9
  • Profi
  • 41786 Antworten
  • 23. März 2025

o2 can help, but only via the correct channels. You have already been informed that a reply is on its way to you by post.


  • Autor
  • Lehrling
  • 25 Antworten
  • 23. März 2025

But the private message you sent me doesnot seem to be helping me in this situation rather it feels like you are safeguarding the shop dealer who mislead me and scammed the situation. 

How difficult is it for O2 to terminate 4 contracts for a customer who is scammed and needs your help. 

The Shop dealer is not even listening to me when i approach the shop and o2 is not ready to help even while i go through all the channels like Post, O2 direct shop, emails, community section. 

we also tried to terminate through online extraordinary termination but its of no use. 

You have stated the below , but he has trapped me with conversation and taken my signature. Think of many such customers who are going through this same situation including elderly people.

 

Your contracts have a minimum term of 24 months. Please note
that contracts concluded in-store are not subject to the statutory right of withdrawal
. In stores, the customer is informed of all contract terms and conditions and can
check them directly. Acceptance of the agreement is validated with your signature

 

*** Unfortunately , i can tell you that i am not happy with the service and concerns that you are addressing with customers. It needs some sensitivity, empathy from o2.  i am going through mental trauma and stressful situation due to this fraud action performed by the O2 shop dealer***


bs0
Profi
Forum|alt.badge.img+9
  • Profi
  • 41786 Antworten
  • 23. März 2025

Just to clarify, I didn't send you a private message, an o2 employee did. Like the vast majority if users in this forum, I do not work for o2.


  • Autor
  • Lehrling
  • 25 Antworten
  • 23. März 2025

Dear o2 team, 

the private message you sent me can be interrpreted in many different ways and there is no clarity. 

there are 3 ways on how i understand the message and i dont know which of my understaning is correct.

Can you please call me to discuss or should i call any english customer care to understand more clearly.

 

Regards.

Sowmya


schluej
Superstar
  • 15684 Antworten
  • 23. März 2025

And pay for the 2 numbers you are using!

And ask the https://www.vzhh.de/termin-beratung-buchen for help.


o2_Solveig
  • Moderatorin
  • 35658 Antworten
  • 24. März 2025

Hello ​@SSNM 
I can understand that the situation is upsetting you. 
I've looked through all the notes in your record again. 
I'm not sure whether the colleagues took all the documents into account when rejecting the cancellation. 
I have therefore written to the department again and asked them to review the case. 
A call from the community is not possible. 
I'll get back to you as soon as I have any news. 
Kind regards,
Solveig 


  • Autor
  • Lehrling
  • 25 Antworten
  • 25. März 2025

 

Dear O2 team and community , 

I see this is my O2 page. But question is why does it show Jan 2 , 2007 . I hope i shouldNOT make any payments untill then. Can someone please explain the right way to understand.

Thanks

 

 


schluej
Superstar
  • 15684 Antworten
  • 25. März 2025

You have a 2 years contract, if you cancel the contract than the contract will end after 2 years.

And yes you have to pay for it. 

Please go to the Hamburger Verbraucherzentrale…


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