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Change of DSL Contract

D
Neuling

My current DSL contract is O2 my Home M Flex (along with a router subscription) that recurs monthly. I want to change my tariff to my Home S from the next billing date and I cannot find the option to do this online. How do I go about achieving this? 

Lösung von blablup

The current o2 my Home S (29.99 EUR) includes up to 50 Mbit/s, not 100 Mbit/s. You can not get new customer discounts, because you are no new customer. 

For “Kombivorteil” see and read the PDF too. 
https://www.o2online.de/kombiangebote/

You can not get a Kombivorteil for the DSL Contract if the Mobile contract already receives a Kombivorteil.

Pricelist 18.01.2023

 

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6 Antworten

B
Lehrling
Forum|alt.badge.img+2
  • blablupLehrling
  • Lehrling
  • 11067 Antworten
  • 10. Februar 2023

Why do you want such a change? If your o2 my Home tariff was concluded earlier than 05.10.2022, the speed and price for both tariffs are identical (50 Mbit/s, 29,99 EUR). 

o2_Sven
  • o2_SvenModerator
  • Moderator
  • 15517 Antworten
  • 10. Februar 2023

Hello @DeutschlandtoDuitsland ,

unlike mobile contracts, DSL ones can’t be changed online . If you really want to do this, and as blablup says there isn’t really a reason to, then we can change your contract for you.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
D
Neuling

My current contract offers 100 MBit/s for €34,99. If I understand correctly, as I also have a mobile contract, I can get the same (100 Mbit/s) for €24,99 if I start a two year contract (which I currently do not). @o2_Sven  If this is not the case, then please ignore this query, otherwise please change my contract accordingly.

B
Lehrling
Forum|alt.badge.img+2
  • blablupLehrling
  • Lehrling
  • 11067 Antworten
  • Lösung
  • 10. Februar 2023

The current o2 my Home S (29.99 EUR) includes up to 50 Mbit/s, not 100 Mbit/s. You can not get new customer discounts, because you are no new customer. 

For “Kombivorteil” see and read the PDF too. 
https://www.o2online.de/kombiangebote/

You can not get a Kombivorteil for the DSL Contract if the Mobile contract already receives a Kombivorteil.

Pricelist 18.01.2023

 

D
Neuling

Thank you @blablup for clarifying. You are correct that my current contract is already the best price I can get. @o2_Sven I retract my request for any changes. 

o2_Sven
  • o2_SvenModerator
  • Moderator
  • 15517 Antworten
  • 10. Februar 2023

Hello @DeutschlandtoDuitsland ,

that’s fine. If there is anything else in the future, be it questions or the wish to change something about your contract, then please let us know.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr

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