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Rejection mobile phone


Dear 

I'm as customer with O2 since October last year and when I order mobile my request always reject even I'm with contract 2 years 

Hope can found solution

 

With all the best regards

 

edit o2_Solveig: verschoben von Mobilfunk → English Mobile

Lösung von o2_Larissa

Hi @Qasemamy ,
welcome to our community.
I am glad that you would like to order a cell phone to go with your fairly new contract. As @Bollermann wrote, information is only possible in writing. When did you send the letter to us and how? (letter or fax)

Kind regards
Larissa

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8 Antworten

Bollermann
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Forum|alt.badge.img+10
  • 27373 Antworten
  • 3. Juni 2022

Please send a letter for answers by your questions to 

 

Adress 

Telefonica Germany GmbH & Co OHG

Auskunftsstelle

90345 Nürnberg 

 

Fax 01805 571766 

 

Good luck 🍀


  • Autor
  • Neuling
  • 4 Antworten
  • 3. Juni 2022

Dear 

 

I send already but I didn't got any answers


  • Autor
  • Neuling
  • 4 Antworten
  • 3. Juni 2022
Bollermann schrieb:

Please send a letter for answers by your questions to 

 

address 

Telefonica Germany GmbH & Co OHG

information point

90345 Nuremberg 

 

Fax 01805 571766 

 

Good luck 🍀

I send already but I didn't got the answers


o2_Larissa
  • Team
  • 9164 Antworten
  • Lösung
  • 5. Juni 2022

Hi @Qasemamy ,
welcome to our community.
I am glad that you would like to order a cell phone to go with your fairly new contract. As @Bollermann wrote, information is only possible in writing. When did you send the letter to us and how? (letter or fax)

Kind regards
Larissa


  • Autor
  • Neuling
  • 4 Antworten
  • 5. Juni 2022

dear 

Larissa 

 

Thanks for answer ...I send before 3 weeks and I wrote it by hand then I send by post to the company O2 address

 

But unfortunately I didn't got any answers or email 

[emailadress deleted]

 

Edit by o2_Larissa: Mailadress deleted because of datasecurity


o2_Larissa
  • Team
  • 9164 Antworten
  • 5. Juni 2022

Hi @Qasemamy,
I looked in the record whose phone number you are registered with in our community and could not find a letter. What did you put as a reference on the letter?

Kind regards
Larissa


  • Autor
  • Neuling
  • 4 Antworten
  • 5. Juni 2022

Dear 

Larrisa 

 

I already send letter to the address same the one you send me 

If you can help me give me email I send again 

Thanks for your help

And hope can settle my case 


o2_Larissa
  • Team
  • 9164 Antworten
  • 5. Juni 2022

Dear @Qasemamy,
the examination you have requested is only possible by mail or fax. Bollermann has given you the corresponding fax number (01805 571766). There are no other contact options for this information.

Kind regards
Larissa


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