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Dear O2 support teams,

I received few days ago a call from an O2 employee, strongly suggesting me to change for another mobile contract. Adding that I have a 15GB contract, but that I am using 30GB in average every month, so that it is costing me extra money.. So I should just say “yes” and I would switch to the new contract, obviously a bit more expensive than my current contract..

I did not say yes, and got an email summarizing this. I therefore checked my last 7 months invoices, and saw that I never reached 30GB, usually using in the range 11-13GB, and once exeptionnaly 20GB.
Now that I answered back the email I do not get any reply regarding this!

And actually, even when if I would reach 15GB, I would not pay any extra and would just see my debit slowing down..

How come ones can receive such a call with wrong information and got strongly encouraged to, easily, change his contract to another one.. Obviously more expensive.

 

Thank you in advance for you answer and support,

Regards,

Hugo

 

Dear @Hugo69300 ,

 

first of all, welcome to our forum. Nice that you have found your way to us. :-)

 

I am sorry, that the fellow, that phoned you, gave you wrong information about your data-usage. :confused:

But I can see that you received further offers yesterday for a contract extension. Do you need any assistance from us here in the forum?

 

Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

 

Kind regards,

Andrea

Hi @Hugo69300,

 

thanks for your message.

 

I regret that you made bad experiences with our customer service.

 

I confirm that your contracts were not changed.

 

If you are interested to receive an offer for your contracts, please feel free to contact us via @o2_VVL. We are happy to help you there.

 

Loving greetings,

Tobias

Hi @Hugo69300,

 

we have not received any private message yet.
Are you still interested in an offer?

 

Regards
Antje

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