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Wrong address

I
Neuling
Hello,

I am a new O2 client and I was supposed to receive the router yesterday. In the DHL tracking web page I saw the delivery was attempted but the receiver was unknown. I think that happened because the employee at the O2 shop where I hired the connection confused my address. I told him to correct the address and he said he would, but I don't know if he finally did. Is there any English customer service?

Lösung von o2_Manga

Hi @IgnacioS,

 

English customer support is available from Monday to Friday 11 am to 3 pm. Call  089-78 79 79 400 to get in touch with our colleagues.

 

Greetings :-)

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    o2_Manga
    • o2_MangaModeratorin
    • 11203 Antworten
    • Lösung
    • 17. Oktober 2019

    Hi @IgnacioS,

     

    English customer support is available from Monday to Friday 11 am to 3 pm. Call  089-78 79 79 400 to get in touch with our colleagues.

     

    Greetings :-)

    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    I
    Neuling
    • IgnacioS
    • Autor
    • Neuling
    • 3 Antworten
    • 21. Oktober 2019
    o2_Manga schrieb:

    Hi@IgnacioS,

     

    English customer support is available from Monday to Friday 11 am to 3 pm. Call  089-78 79 79 400 to get in touch with our colleagues.

     

    Greetings :-)

    Hi, 

     

    I'm not getting transfered to the English customer support when I call, only I get support in German. Can the address be changed by another mean apart from calling? 

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