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Want to portout my number but the request has been decline


Dear Team,

I want to port out my number to smatmobile.de . I have already placed a request for port out through smartmobil. But the request has been declined. Can you please release my number urgently or let me know what i need to do. I do not see anything on the O2 portal to place a port out request.

Number: 176****3157

Lösung von schluej

A little how to in German…

 

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schluej
Superstar
  • 15524 Antworten
  • Lösung
  • 1. Januar 2022

  • Autor
  • Neuling
  • 1 Antwort
  • 2. Januar 2022

Thanks Schluej for your response.

But the portout option is not present in managed my sim card section. There is option to port in but not port out, which is quite strange.

 

 


o2_Michi
  • Moderator
  • 19445 Antworten
  • 4. Januar 2022

Hi @parthabar :relaxed:

the port-out process has to be done at the new provider. On the o2 side there will be only the setup of the opt-in (the release of your current number at o2).

 

Best regards,

Michi


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