I order 4 months ago and i pay for it and for some reason they cancel the order they take the money and they said will send the money back in 14 days and now it’s been 4 months i call there they take my phone number that they will call for 4 months I’m sending email but no awnser and I’m still wating
Edit o2_Jennifer 15.09.23 12:02 - seperate from the post → Ps5 | O₂ Community (o2online.de)
Hey
Welcome to the o2 community.
Of course, this should not be the case!
How did you make the down payment for the device? Through which payment service provider?
Greetings,
Flo
Hey
Welcome to the o2 community.
Of course, this should not be the case!
How did you make the down payment for the device? Through which payment service provider?
Greetings,
Flo
I pay it online in Internet with a danish visa bank card
Hi
Since a few days are gone by i just wanted to check if there is an update from your side?
Any update regarding the repayment? If you still need assistance i would love to get in touch with you via private message through our
Kind regards Matze
Hi
Since a few days are gone by i just wanted to check if there is an update from your side?
Any update regarding the repayment? If you still need assistance i would love to get in touch with you via private message through our
Kind regards Matze
No I’m still wating like for month and nobody help
Kind regards Matze
Hi
Brief feedback: We have not forgotten you and are still working on your case, but the research is very extensive and the colleagues in the specialist department are also very busy with the iPhone launch, so there is a longer processing time, for which I would like to apologize.
As soon as we have an update from the specialist department, we will of course inform you here immediately.
Kind regards Matze
Hello thank you for your information and really thank you that you help me wish you the best and wating for your news information
Kind regards Matze
Hi
Good news \o/
We have found the payment and initiated a refund to your credit card. You should therefore receive the missing money in the next few days.
I am pleased that we have finally found a solution and I would like to formally thank you for your infinite patience.
Kind regards Matze
Hi
thank you so much for helping me but also there is another problem i said before it’s been a long time i pay with that credit card and unfortunately that credit card is not available is it possible to send the payment to my new bank account:
XXXXXXXXXXXX
Pooria pasar
sparkasse
Edit o2_Matze : personal Data deleted
Best Matze
One month ago i order internet for my new house from o2 in butzbach city. And modem comes and didn't work i say to the person that work in 02 that internet is not working he come to my house and he couldn't fix it also and after he order a new modem and same problem with the new one and dosent work and i wanted to cancel and i did call
him he saying i most pay for first two month and then i can cancel the contract i dont understand why should i most pay for something that is not working?why 02 always try to abuse people I will not pay for anything to this company anymore in my life
Hello again
Please do not distribute your request among several older posts.
It continues in your own post.
Kind regards
Kathi
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