I received an offer from o2 via phone after my contract has finished . and was told that i can get some new offer if i go to my o2 agency. Fast forward i went to my agency. My agent misexplained for me the options and downgraded my contact from o2 unlimited max to unlimited smart . I told him i dont want that and that he should reverse it. He said he will do it.i just woke up and receive a message saying i n using o2 unlimited smart not max. This is the worst treatment i receive especially that i pay maximum.
My question now how can i revert back to o2 unlimited max. Because the mistake made by o2 agency is costing me time and money.
Gelöst
Unsolicited service downgrade
Lösung von DartMike
Hi
i already got a receipt for the letter, dont know why it didnt make it. but i opted for a simpler solution i called o2 and they suggested to apply the old reduction i had, that means i still have to engage in two years. not the most convenient but still its better then keep pushing the situation forward.
Thanks for all .
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