I bought internet-to-go last month online and had 1 month of free internet which worked fine. On 3rd October this free plan was completed. But since then I have not had any option to do a top up of weekly/monthly plan as shown in the tutorials. 

After struggling though multiple customer calls, chats and visits to o2 shops, finally one chat representative was able to find the problem. They mentioned that the last monatsflat plan was not correctly cancelled at their end and hence I am unable to book a new monatsflat or any plan for that matter and they will forward the issue to the tech team.

But they said they cannot provide how long it will take to fix this nor can they provide me with any tracking or case number. Only way for me to check would be to check if I can book a new plan everyday. This is very inconvenient and also keeps me in the dark about if my issue will ever get fixed. 

Please take a look into this urgently as I am unable to access the internet for my work for the last 3 days and this is affecting me. What are my options here? I don’t know how long I can keep waiting or if I should look at other alternatives/providers now.