Hello,
I’ve recently made 2 mobilfunk contracts at o2 and asked my previous carrier (Vodafone) to release my current 2 numbers so that I can transfer them to o2. Today I’ve got 2 emails from o2 that the transfer has been successfully completed. However, only one number was transferred. Could you please help me with that issue?
08.11.2022 10:09 o2_Katja moved to our english community
Lösung von Siarhei
Hello
so that means you're waiting for clarification now? What exactly do you mean by the fact that the number was assigned to a different SIM card? Another sim card from you? Porting to another customer is not possible because the data (name, address, date of birth, etc.) must match for porting to be successful.
Kind regards
Jessi 😊
I don’t quite understand how it got assigned to the wrong sim-card, but after I emailed o2 support, they fixed it same day. So all good now!
Hello
welcome to the o2 community and thank you for your inquiry!
If the porting from Vodafone to us didn't work, you have to contact Vodafone once.
Did you actively initiate porting for the second phone number?
Please consider: a successful porting can only take place if all the data of the contract holder of the old and the new contract match exactly. Are there any discrepancies?
Kind regards
Jessi 😊
Hello
welcome to the o2 community and thank you for your inquiry!
If the porting from Vodafone to us didn't work, you have to contact Vodafone once.
Did you actively initiate porting for the second phone number?
Please consider: a successful porting can only take place if all the data of the contract holder of the old and the new contract match exactly. Are there any discrepancies?
Kind regards
Jessi 😊
Thank you for your response. I called the hotline and apparently one of the number got linked to another SIM card (not sure how it happened, cause’ I was doing it via “Mein o2” web portal and didn’t specify any sim card number). I filled out the form (https://www.o2online.de/service/downloads/formulare/internes-portierungsformular/) and sent via email. Now just waiting...
Hello
so that means you're waiting for clarification now? What exactly do you mean by the fact that the number was assigned to a different SIM card? Another sim card from you? Porting to another customer is not possible because the data (name, address, date of birth, etc.) must match for porting to be successful.
Kind regards
Jessi 😊
Hello
so that means you're waiting for clarification now? What exactly do you mean by the fact that the number was assigned to a different SIM card? Another sim card from you? Porting to another customer is not possible because the data (name, address, date of birth, etc.) must match for porting to be successful.
Kind regards
Jessi 😊
I don’t quite understand how it got assigned to the wrong sim-card, but after I emailed o2 support, they fixed it same day. So all good now!
Hello
Great, I'm really happy to read that everything is now stored correctly.
Thank you for the feedback on your request! 😊
If you have any further questions, you can of course contact us in the community at any time. We've also put together some helpful FAQs in English. You can find these under the following link:
Kind regards
Jessi
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