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Top Up Amount Missing

L
Rang

I recently deposited money into my O2 account using a card I bought at the store but my O2 account claims I have 4 cents. I deposited €30 on 8. November, and on that same day €9.99 was deducted to pay for my pre-paid small SIM card plan. I see this activity on my account. But I still only see 4 cents in my account so I don’t understand where it went?

 

Note: I turned off my data when I received the text that Albania wasn’t in the tariff zone. The texts should have cost 59 cents each max. Thank you!

2 Antworten

L
Rang

I can’t figure out how to edit but what I figured out was there was a charge of €19 something applied once I got to Albania and turned my phone back on. It’s not on the charge list where it lists what I topped off with and the amount deducted for my pre-paid SIM. I also did not send anything or go on anything. I was charged at 10:55 and O2 contacted me about my tariff difference at 11:03 and 11:04 about my roaming costs and also at 10:56 about how my guthaben was running low (which I assumed was a glitch as I had refilled it 3 days prior). I also noticed the price online is different than the price they sent me. I can’t figure it out based on the contract and everything they sent but is this allowed? Like to charge me before telling me the cost? I also have no idea what they would have charged me for as it looks like I used data less than a minute.

 

I’m attaching a picture of the two price lists. Albania is zone 3.

 

o2_Micha
Benutzerebene 7

Hello @Lizzie12345 thanks for your rewuest. 💙
As you toped up your account, have you been in germany or in Albania?
Have you already checked your payment settings in your Mein o2 area on the webpage or in the your App? 

kind regards
Michael

#bleibgesund

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