Hi, I received a mail that I want to terminate my phone contract and pay it in one sum. However, I did not make this option. Kindly help me how to undo this and to continue paying my mobile phone monthly. Thanks in advance.
EDIT: verschoben von Mobilfunk: Vertrag in Englisch: mobile o2_Maria, 31.03.23, 18:24 Uhr
Lösung von o2_Maria
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Hello
thank you for your message.
I have forwarded your case to the colleagues in the specialist department.
The early termination of the contract should be cancelled.
Best regards,
Maria
Thank you so much!!!
Hello
You're welcome.
Feel free to get back in touch here in the community if you have any questions.
Best regards,
Maria
Hello good day! I would like to get an update regarding this matter. Please let me know if the early termination of contract has already been cancelled. Thank you in advance!! Have a great day! 😊
Hello
the early termination of your myHandy contract has been cancelled, the contract will now run again normally with monthly installments for you.
Kind regards, Sven
Thank you so much!!
is it also possible to change my payment date every end of the month?
Hello
for myHandy contracts the time of payment cannot be changed.
Kind regards, Sven
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