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Hi, I’m a client of O2 Germany but as of now I live abroad (Netherlands)
I’m coming to the end of my O2 contract just next month and I’m trying to terminate it at the right date as my 2 year contract is coming to an end.
However, anytime I try to use the website to terminate the contract, it just takes me to do a phone call where the customer don’t speak English, therefore they end my call. If I try to use the “Cancel now” button, nothing happens.
Because of this, I’m unable to terminate my contract and this is becoming an issue. I’m trying since a while and I can’t seem to find a person to talk to willing to terminate it or an online way to terminate it.
What can I do? How can I terminate my contract on time?

Nutze zur Kündigung die gesetzlich vorgeschriebenen Möglichkeit über 

https://info.o2online.de/kuendigung/

und dort dann etwas weiter runter scrollen (und bitte niemals telefonisch kündigen, da du dann keinen Nachweis hast)

 

Hello @legend32,

could you already use our cancellation form as Sächsin suggested?

Best Regards,

Gerrit

I tried to use the official website but the issue persist, when I press on "Cancel now" nothing happens

I still am unable to terminate the contract

Hello @legend32,

It's annoying that it doesn't work with the cancel button.😑
Have you tried using the contact form? You can also cancel there.

Best regards;
Daniela

Hello @legend32,

It is strange that nothing happens then. Have you tried the contact form? Feel free to let me know If it hasn't worked out yet. I will be happy to support you further. 😊

Kind regards, 

Lea

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