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termination of contract


hello, please help out. i signed a contract (24 months) in a o2 store and i found out it is important thing. i signed a unlimited max sim card with router to be used as home wifi. they told me its the best thing and totaly will work. and i came home and my signal is so low that i cant watch video on yt... what can i do?

 

Edit o2_Sven 13.07.2024/13:10: Moved thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

2 Antworten

Benutzerebene 7
Abzeichen +8

Hello @Noce 

You can cancel the contract to the end of 24 month. 

Hello @Noce ,

you can also use the simcard in a normal smartphone if you have an Unlimited Max and see if you are getting a better signal with that, the position of the router itself might also be a factor in the reception that you hae and you should of coures also check if there are any currently ongoing issues in your area with your net in the LiveCheck.

 

Kind regards, Sven

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