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Termination of Cell phone Contract (US military leaving Germany)

J
Rang

Hello, I am in the US military at Ramstein Air Base (Kaiserslautern) and I will be transferring out of Germany in the coming weeks.  This was a short notice transfer.  I have been a customer of O2 since 2014 and you have provided me with great service and I thank you for that.  I have my transfer confirmation letter from my employer.  Where can I email this letter to terminate my contract?

 

Thank you,

JoSo1925

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Lösung von Bollermann 4 February 2021, 14:43

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8 Antworten

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

you can find all informations here to moving abroad : 

 

https://www.o2online.de/assets/blobs/pdfs/contract-cancellation-moving-abroad/

 

Edit: o2_Dennis 09.02.23 / link updated

 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
J
Rang

Thank you @Bollermann I will try this and see what happens.

 

Thanks,

JoSo

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

Good luck 🍀🙂

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
o2_Kurt

Hi @JoSo1925 ,

 

if you further questions or if something related comes up, just let us know here :hugging:

Thanks for the quick answer. @Bollermann !

 

Viele Grüße,

Kurt

Signatur :)
J
Rang

Hi @o2_Kurt ,

 

do you have an email that I can send my letter to?

 

respectfully,

JoSo

o2_Ines

Hello @JoSo1925, unfortunately we don´t offer the contact by EMail.

Please send us the letter by fax or post as written on the document.

Kind regards, Ines.

V
Rang

Hello, 

I am in the military station in Germany and I need to cancel my contract. Where can I find information in english regarding canceling my tariff with O2. Thank you! 

 

Victor 

o2_Andrea
Benutzerebene 7

Dear @Vic_Antonetti ,

welcome to our community. 🍃

Here is a valid link for the form when you are Moving abroad.

Take a look at the following article about contract cancellation, if you are not moving abroad but want to cancel a contract.

Does this help you?

Kind regards,

Andrea

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