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sim card contract termination


Good Day!

My sim contract after 2 years (24 months) of used will end in September and I don’t wish to continue it further because last January I ordered new phone + sim with it. Basically I am paying 2 sims now and as my old sim is about to end in September, What is the process I need to follow? 

Please advise. thank you. 

 

Lösung von MXP_Alex

Hi @Doodlebug,

you should cancel your contract using this web form: https://info.o2online.de/kuendigung/.

Kind regards
Alex

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MXP_Alex
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  • 1972 Antworten
  • Lösung
  • 21. Juli 2022

Hi @Doodlebug,

you should cancel your contract using this web form: https://info.o2online.de/kuendigung/.

Kind regards
Alex


o2_Andrea
  • Team
  • 26467 Antworten
  • 24. Juli 2022

Dear @Doodlebug ,

welcome back in our community. 🌞

Thanks to @MXP_Alex for the link to the form.

You can also user the new cancellation button on our website or in the “Mein o2 APP” to cancel your contract.

Scroll down to the end of our Website https://www.o2online.de/

Online portal:

login with your number → Tarif & SIM-Karte → Tab on the right side “Vertrag verwalten” → scroll down to → “Vertrag kündigen”

or use the button in our App: → menue → “Verträge kündigen”

Kind regards,

Andrea


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