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Roaming doesn't work


Hi! Since day one my EU roaming doesn’t work 😞 No calls or mobile internet use possible. I tried all the solutions you can find on internet and nothing worked so far. Deactivated and activated it, tried to use only 3G, tried to choose provider manually, tried on different phones, restarting phone when crossing borders and nothing...Im based in Germany and mostly travel to Poland so nothing really exotic. My wife also has the same problem and we made our contracts with O2 pretty much at the same time. Pls help :)

Lösung von o2_Kurt

Hi @Szymon Lesniewski ,

 

the roaming services are blocked. It seems like an old barring, I can’t really date the entry.

In order to remove those barrings, we’ll need to exchange some data. Let’s switch to personal messages for that.

Please check your Inbox:

Inbox

Best reagrds,
Kurt

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o2_Kurt
  • Moderator
  • 18759 Antworten
  • Lösung
  • 9. Dezember 2021

Hi @Szymon Lesniewski ,

 

the roaming services are blocked. It seems like an old barring, I can’t really date the entry.

In order to remove those barrings, we’ll need to exchange some data. Let’s switch to personal messages for that.

Please check your Inbox:

Inbox

Best reagrds,
Kurt


o2_Kurt
  • Moderator
  • 18759 Antworten
  • 20. Dezember 2021

Hi @Szymon Lesniewski ,

 

thanks for you replies! I’m happy that we’ve managed to reactivate roaming.

If any other questions come up, please let us know here.

Happy holidays and stay healthy :hugging:

Best regards,

Kurt


Thank you! All works now:) Happy holidays!


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