Anyone can help me here?

Hello @fahimmahmoodmir,

and thank you @Thomas3 for editing the post so that the private data is not available anymore for the public.

Please remember that this forum is a public space. Don’t post any personal data here. You can find our guidelines in English here:

To your point:
We can order you a new replacement SIM card at a one-off cost of €29.99, which will be shown on your bill. The SIM card will then be sent to your contact address and can be used within a few days.
Alternatively, you can go to an o2 shop and have a replacement SIM card issued there and pay for it directly on the spot.
How would you like to proceed?

Kind regards
Jessica

Hi @o2_Jessica,

thanks for the reply and the information about guidelines. I would like you to proceed with the order of sim and get it covered in my bill. What kind of information you will need from my side to proceed? 
 

also i wanted to confirm the address as well on which sim will be sent

Thanks.

Hi @fahimmahmoodmir, 

thanks for your quick reply. 

As I still need some more details from you, I have just sent a personal message via @o2_Support to you. Please reply there to my request. 

Thanks a lot. 

Loving greetings,

Tobias

Hi @fahimmahmoodmir, 

thanks for your details under @o2_Support. 

I have just activated the new sim-card for you. 

Does it work already?

Loving greetings,

Tobias

Hi @o2_Tobias,

Thanks a lot yes the sim card works now!