Warum O2

PUK code


I have a prepaid card which I accidentally entered the PIN code wrong 3 times. I have been travelling and I couldn’t find the original card that PUK code is written. Since I didn’t have an online account before, now I cannot register through my number and learn the code either. How can I get PUK code to unblock my card?


Edit by o2_Tatjana: moved to correct category


Lösung von Anonymous 9 January 2020, 19:32

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In this case, you can only request the PUK from o2 prepaid customer support: +4917688855282

Benutzerebene 7

Hey @tncdeniz

welcome to the o2 community. Nice to have you here. :blush:

Had you followed the advice from @TBCMagic?

Kind regards, Tatjana


i lost my puk code what can i do

Hi @goraya,


thanks for your message and welcome in our English community.


Is your card a prepaid or postpaid card?


I look forward to your response.


Loving greetings,


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