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Guten Tag,

Description of the problem:
The picture on the phone suddenly becomes dark and the colors mix and the state is blurry.Unfortunately,
this problem has occurred several times on the phone in the last few days, which resolved itself after some time.  

This problem is repeated and during this problem, the phone becomes completely unusable.

Please guide me so that I can enjoy my phone and my purchase again.

Edit o2_Kathi 09.09.24 Moved from the section Android to English o2 Community: Mobile

Hello @alipoorshayegan ,

welcome to the o2 Community 💙.

A defective Smartphone certainly is a whole lot less fun to use. You can find a lot of information about how you can proceed in our article covering this:

 

Kind regards, Sven


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