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Problem with cancelling the internet prepaid pack

I
Neuling

Hello,

I cannot cancel my Prepaid M internet pack. Probably it is because now there are two M packs on my account. I want to cancel it and then switch to S Prepaid Pack. Could you help me?

 

 

And here is the error I am getting for already few weeks:

 

 

 

 

EDIT: verschoben von Prepaid in Englisch Mobile   o2_Maria

Lösung von o2_Micha

@Igor.dabrowski ,
good news. 
thanks for your respond. 

kind regards
Michael

 

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3 Antworten

o2_Micha
  • o2_MichaModerator
  • Moderator
  • 9874 Antworten
  • 22. November 2022

Hi @Igor.dabrowski ,
thanks for your first request here within our community.
I am sorry that it was not possible to delete the order online. I managed to do this directly in your data, so everything should be fine now.
Can you confirm this? 

kindly reagards 
Michael

#bleibgesund
I
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    Igor.dabrowski
I
Neuling

Hello @o2_Micha,

thank you it is okay now! :)

 

have a good day,

igor

o2_Micha
  • o2_MichaModerator
  • Moderator
  • 9874 Antworten
  • Lösung
  • 23. November 2022

@Igor.dabrowski ,
good news. 
thanks for your respond. 

kind regards
Michael

 

#bleibgesund
I
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    Igor.dabrowski

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