Port to another provider - Release my phone number and inquiry about charges

Hello,

I would like to transfer my current mobile phone number(o2) to another service provider. How could I request this? I have a prepaid SIM card.

Once you have provided the opt-in it will it be confirmed??? can I sign up with my other mobile provider? Do I need to maintain a balance of more than 6,82 EUR for the portability… when will the fee will be charged? And how can I get back my leftover money in my bank account?

Thank you

edit o2_Tobias: moved into one thread, please do not open different messages with the same topic

Hello @o2_Jessica ,

Thankyou so much for briefing me with the update. I have informed my new provider to initiate the port.

Can you please tell me, when and how much will the porting fee be deducted ???

Also, regarding the remaining balance, after filling the form, where do I have to send it in order to receive my remaining balance.(do you have any particular email ID??

Thanks,

Hello @o2_Jessica ,

I have recharged my o2 Prepaid sim card 017XXXX60 with 2 euros,

and the money has been debited from my account but not credited yet on my o2 account.

Please check the details as I want to port my sim card to another service provider.

Eagerly waiting for your cooperation.

Edit o2-Antje: Personal data deleted 

Hi @Gauravj07, 

thanks for your quick reply. 

First of all, I would like to ask you not to open several messages for the same topic. You find now all messages in this thread. 

As @o2_Jessica already told you, we do not charge you for the porting of your current number to another provider. The reason are the new EECC-regulations that are valid starting 1st December 2021. 

So, you can just advise your new provider with the porting that is free of charge. Please see here also some instructions concerning this subject: 

• Mobile Porting o2 Prepaid

The missing top-up of 2 € came today. So, everything is fine. 

Loving greetings,

Tobias

edit o2_Tobias: I have updated the article now

o2_Tobias schrieb:

o2_Jessica schrieb:

A porting fee is not due.

 

Hi @Gauravj07, 

thanks for your quick reply. 

First of all, I would like to ask you not to open several messages for the same topic. You find now all messages in this thread. 

As @o2_Jessica already told you, we do not charge you for the porting of your current number to another provider. The reason are the new EECC-regulations that are valid starting 1st December 2021. 

So, you can just advise your new provider with the porting that is free of charge. Please see here also some instructions concerning this subject: 

• Mobile Porting o2 Prepaid

(Please overread the charge of 6,82 € in the article. This is not valid anymore.)

The missing top-up of 2 € came today. So, everything is fine. 

 

Loving greetings,

Tobias

 

Ohh, @o2_Tobias & @o2_Jessica that really sounds great. Thank you so much for clarifying all my doubts.

Now, Can you please tell me, how can i transfer my remaining balance(o2) to my bank

 account after the port is done, i received a pdf that i can fill, but where should i send the document (any mail id) and how many days will it take ???

Best Regards,

Gaurav

Hi @Gauravj07, 

oh, sorry, I forgot to mention that point. 

Please fill out this form: transfer remaining amount to your bank-account and send it to the following address: 

Telefónica Germany GmbH & Co. OHG

o2 Prepaid-Kundenbetreuung

90345 Nürnberg

It can take up to 6 weeks until you have your remaining amount on your personal bank-account. 

Loving greetings,

Tobias

Hello O2 team,

I would like to port my O2 prepaid S phone number to another provider. 
I went to O2 shop and asked them about the process that I should do for porting my phone number, and they said that because I had a prepaid phone number, I do not need to do anything special with O2 team. They said that my phone number is now released and can be ported. 

However, when I requested for the porting of my phone number, I received this message: You have not yet deposited a porting declaration (opt-in) with O2. 

How should I pay the money? Could you please guide me?

Hello @AtGh thanks for your request.
Have you allready tried the form posted bei o2_Jessica?

kindly regards
Michael

Hi, dear @o2_Micha ,

As far as I understood, the form that was posted by @o2_Jessica is about paying back the remaining balance on my o2 account. However, this is not a prerequisite for porting my phone number to another provider.

the message I have received from my new provider is about depositing money ( their message: Bitte wenden Sie sich zur Hinterlegung der Portierungserklärung (Opt-In) an Ihren bisherigen Dienste-Anbieter.)

Would you please clarify this issue for me? How can I deposit the porting declaration (opt-in)?

Thank you.

Hello @AtGh,

​thank you for your contribution to us!
You can release your number for porting yourself under My o2. You can find all the information about this under the following link:

• Number porting

As soon as your number is released, you can apply for porting to a new provider.
The form linked in my previous answer is about the credit payment for prepaid cards, which is this form: https://static2.o9.de/resource/blob/70982/fcd6684d336033482d683be29e7319ba/prepaid-guthabenauszahlung-download-data.pdf

Kind regards
Jessica

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