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Please Cancel the sim and tarif which is not in my number.

R
Neuling

Hello, 

last October I bought one Iphone with 20gb internet monthly from O2, from a branch in Munich. 
But, now in my O2 online, it’s showing two additional mobile number with two additional tarif, which is not in my name nor I‘m using them. 
I just using one sim which I have brought. I have no idea how this two extra sim has been added on my account and it‘s also deducting money from my account. I’m very much frustrated. I also went to the O2 branch and told them to solve the problem, but they are not responding and giving me wrong directions. Please help me, I can only pay for my own tarif and phone bill. I can’t pay for the other phone number which is not mine.

Thanks. 

Edit: merged your threads, 02.01.2023,12.55 Uhr, o2_Micha

Lösung von o2_Micha

Hi @Rezoana ,

thank you for reaching out to the community with your concern. 💙

The three tariffs do not sound nice and I will take a look for you.
I have merged your three threads here so that no information is lost. I hope there are not more. ;)

First of all, I hope you had a good start to the new year. 

Your three contracts you have all concluded in a store. The seller is your contact person here. 
Have you already been in the store and talked to the seller? Only he can initiate a cancellation of the contracts. 
If this is no longer possible and you have not signed anything for the contracts, you can challenge these contracts by writing at our customer support via mail. 

many regards
Michael

 

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    6 Antworten

    R
    Neuling
    • Rezoana
    • Autor
    • Neuling
    • 7 Antworten
    • 2. Januar 2023

    Please cancel the tarif S for the two numbers on my O2 online platform 

    S
    Legende

    Hallo,

    vermeide bitte ein Anliegen mehrfach vorzutragen. Dort geht es weiter 

     

    Ausser Betrieb - bitte versuchen sie es später noch einmal
    o2_Sven
    Einer Person gefällt das
    • o2_Sven
      o2_Sven
    R
    Neuling
    • Rezoana
    • Autor
    • Neuling
    • 7 Antworten
    • 2. Januar 2023

    Hello, 
    On october 2022, I bought one Iphone with installment of 24months from a shop of o2 in Munich, Munchener freiheit. I took 20gb monthly package with my phone number.

    I signed the contract and started using the sim, after some days when I checked the mein o2 site, I have found there two additional phone number 0176…….22 and 017….24 with some S tariff with them. 
    They provided me one sim which I have brought and I’m only using this, not the other two numbers. 
    My orginal number is 0176……36, I don’t want these additional two number in my account. 
    I went to them and asked to terminate the two number but they told me to wait for two weeks.

    After two weeks, still the numbers are on my online account, mein o2. Please help me, I can’t pay for the others bill which I’m not using or which numbers aren’t mine.

    02.01.2023 11:56 o2_Katja: moved from o2 My Home Vertrag to our english community

    Bollermann
    Star
    Forum|alt.badge.img+10
    • BollermannStar
    • 27067 Antworten
    • 2. Januar 2023

    3 Threads... 

    Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
    S
    Einer Person gefällt das
    • S
      Sandroschubert
    S
    Legende

    Noch einmal, bitte ein Anliegen nicht multiple erstellen. Dort geht es weiter 

     

    Ausser Betrieb - bitte versuchen sie es später noch einmal
    o2_Sven
    Einer Person gefällt das
    • o2_Sven
      o2_Sven
    o2_Micha
    • o2_MichaModerator
    • Moderator
    • 9874 Antworten
    • Lösung
    • 2. Januar 2023

    Hi @Rezoana ,

    thank you for reaching out to the community with your concern. 💙

    The three tariffs do not sound nice and I will take a look for you.
    I have merged your three threads here so that no information is lost. I hope there are not more. ;)

    First of all, I hope you had a good start to the new year. 

    Your three contracts you have all concluded in a store. The seller is your contact person here. 
    Have you already been in the store and talked to the seller? Only he can initiate a cancellation of the contracts. 
    If this is no longer possible and you have not signed anything for the contracts, you can challenge these contracts by writing at our customer support via mail. 

    many regards
    Michael

     

    #bleibgesund

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