Please cancel the tarif S for the two numbers on my O2 online platform
Hallo,
vermeide bitte ein Anliegen mehrfach vorzutragen. Dort geht es weiter
Hello,
On october 2022, I bought one Iphone with installment of 24months from a shop of o2 in Munich, Munchener freiheit. I took 20gb monthly package with my phone number.
I signed the contract and started using the sim, after some days when I checked the mein o2 site, I have found there two additional phone number 0176…….22 and 017….24 with some S tariff with them.
They provided me one sim which I have brought and I’m only using this, not the other two numbers.
My orginal number is 0176……36, I don’t want these additional two number in my account.
I went to them and asked to terminate the two number but they told me to wait for two weeks.
After two weeks, still the numbers are on my online account, mein o2. Please help me, I can’t pay for the others bill which I’m not using or which numbers aren’t mine.
02.01.2023 11:56 o2_Katja: moved from o2 My Home Vertrag to our english community
Noch einmal, bitte ein Anliegen nicht multiple erstellen. Dort geht es weiter
Hi @Rezoana ,
thank you for reaching out to the community with your concern. 
The three tariffs do not sound nice and I will take a look for you.
I have merged your three threads here so that no information is lost. I hope there are not more. ;)
First of all, I hope you had a good start to the new year.
Your three contracts you have all concluded in a store. The seller is your contact person here.
Have you already been in the store and talked to the seller? Only he can initiate a cancellation of the contracts.
If this is no longer possible and you have not signed anything for the contracts, you can challenge these contracts by writing at our customer support via mail.
many regards
Michael
