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PIN forgotten and need PUK code

E
Rang

Hi,
I turned off my phone because the battery is soon to be drained, then I forgot the PIN when I turned on the phone. I cannot access my PUK since I'm in vacation and will be back in Germany after 3 weeks, how can I retrieve my PUK?
Thank you

Edit o2_Larissa: moved to English o2 Community: Mobile

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Lösung von o2_Jan 17 October 2019, 10:07

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7 Antworten

o2_Jan

Hi @Eleyna,

welcome to the o2 community!

Since you’re registered in our community, you can access your PIN and PUK via your Mein o2 account. That way you should be able to unlock your phone again.

Best regards,
Jan.

Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
o2_Jan

Hi @Eleyna,

did it work, were you able to unlock your phone again? :relaxed:

Best regards,
Jan.

Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
D
Rang

Hi, I have forgotten my pin and it doesn’t appear in the Mein o2 account website.  What can i do?

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@dsc34 Have you checked over web browser or mein o2 Service (iOS or Android) ?

I have checked by myself. In the moment i am get problems to get pin/puk over web browser. Over the mein o2 Service App iOS it works.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Giulia

Hello @dsc34,

welcome to our o2 community 🙂

Have you been successful with the help of joe's tip with the Mein o2 App?

Online, you should find your PIN and PUK here when you are logged in with your mobile number. If it is urgent, you can also contact our customer support. There is also a phone number for English support.

If you have further questions, please let us know.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
D
Rang

Hi, I have the same concern. I am on vacation and do not have either PIN or PUK and the battery was drained. I have my Mein O2 in my mobile, however it says my account is locked due to wrong tries.
This is a new account I created with my email address.

So all the info I have to retain my PUK (PIN is locke due to 3 retries) are my sim card, my email address with which I registered, and also all the details (address etc for verification that I am the actual owner of the sim). How shall I proceed?

I could only find phone numbers to contact O”, since I am India, I prefer to have some email contact from O2 customer support if available.

Can you please guide me.

Thanks in advance!

o2_Andrea
Benutzerebene 7

Dear @DRK_User ,

please use for logins into my o2 with email addresses the online portal not the app.

In India it is also possible that you need a vpn to log into our app.

Kind regards,

Andrea

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