Hello,
for the past one month my phone internet is not working. When I contact the customer care, all they say is to turn off my and on. It doesn’t help. And I’m paying every month for something that is useless. I want a solution to this immediately and my money back for August. Worst service I ever faced. You just try to trap customers and make them pay for the horrible service you provide.
Edit o2_Larissa: moved to English o2 Community: Mobile
Lösung von o2_Tobias
welcome to our English Community. Now you are in the right Board.
I regret that you have difficulties with your mobile internet. But good that you contacted already our technicians for a check-up. Please wait until you get a concluding result from our technicians via SMS.
Thanks a lot for your patience.
Loving greetings,
Tobias
Hi
Welcome to our community.
Please excuse that you have difficulties with your connection. Which tariff and router do you use? Please show us pictures of the wiring of your router with the TAE socket. Maybe we can find the cause.
Kind regards
Larissa
Dear Larissa,
I am having issues with my phone internet. I have a O2 Free S boost Plus.
I have a O2 Free S boost Plus.
This is not an o2 DSL/broadband product.
welcome to our English Community. Now you are in the right Board.
I regret that you have difficulties with your mobile internet. But good that you contacted already our technicians for a check-up. Please wait until you get a concluding result from our technicians via SMS.
Thanks a lot for your patience.
Loving greetings,
Tobias
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