Hi recently one O2 guy contacted me regarding the upgrade of plan to unlimited. I said ok but instead of updation I got a new sim and now I am paying for 2 contracts. I asked them to cancel my old plan but they said I have 17 months remaining and they cant cancel. I didnt ask for a new simcard. Kindly let me know what should I do.
Best regards,
Shuvam
verschoben in Englisch, o2_Maria
Lösung von o2_Andrea
Dear
as my colleagues have already written correctly, we can no longer do anything for you after the withdrawal period of 14 days. You were informed about the additional contract by email and also agreed to the contract conditions according to EECC.
I would also like to add that you concluded the new contract as a partner card with a combined benefit of 50%. Without the first contract, you would pay 20 euros more per month for the new contract. For the old contract, you pay 15 euros per month thanks to a high discount. If the old contract would be be deactivated, you would pay five euros more per month than you currently do with both tariffs.
However, this does not mean that we approve of customers getting a second contract that they don't really want. However, there is nothing we can do for you now, as you would have had to contact us within the 14-day cancellation period.
Do you know someone who could use your old contract and possibly help you with the costs?
Kind regards,
Andrea
Hello
What Date was the Activation of the new SIM-Card?
You have 4 Weeks 14 Days “Widerrufsrecht” to cancel the new Contract.
Best regards
Steffen
Edit o2_Ines. Frist für Widerruf korrigiert.
Hi its more than 4 weeks now as I wasnot aware of that the new sim I recieved has different number and I only came to know last week that I have two contracts.
Hi
Unfortunately, we cannot do anything after the 14-day deadline for revocation.
Kind regards, Ines.
Hi,
There was no misunderstanding maybe your colleague didn't know the difference between the words plan update and a new plan. I am a student and really don't have money to pay that amount. Kindly take my account into the consideration.
Best regards,
Shuvam
Dear
as my colleagues have already written correctly, we can no longer do anything for you after the withdrawal period of 14 days. You were informed about the additional contract by email and also agreed to the contract conditions according to EECC.
I would also like to add that you concluded the new contract as a partner card with a combined benefit of 50%. Without the first contract, you would pay 20 euros more per month for the new contract. For the old contract, you pay 15 euros per month thanks to a high discount. If the old contract would be be deactivated, you would pay five euros more per month than you currently do with both tariffs.
However, this does not mean that we approve of customers getting a second contract that they don't really want. However, there is nothing we can do for you now, as you would have had to contact us within the 14-day cancellation period.
Do you know someone who could use your old contract and possibly help you with the costs?
Kind regards,
Andrea
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