Hello,
I ordered a prepaid SIM online last week, was told it would arrive within 2-3 days but it has now been a week and I've had nothing. I want to cancel and either get an e-sim or one from the shop (this is the second company this has happened with so unsure if it's the company or my new address- Deutsche post have had a complaint also)
Have been in the country for two weeks and need a German number!
Hallo
welcome to the community and thank you for your contribution!
It's best to wait until tomorrow, if nothing has arrived, you can alternatively order a new one or go directly to the shop.
Briefly again:
Is your name legibly displayed on your letterbox?
Kind regards
Jessi 
Please ignore- it came today! It seems they've stored all my letters for the past two weeks and sent them all in one day...…
But thank you for the prompt answer. I shall now install my sim!
Alison
Hello
great, I am happy to hear that everything reached you now! 
Thank you for your feedback.
If you have any further questions or concerns, please feel free to contact us in the community. We have already compiled some FAQs for English-speaking customers. These will be expanded more and more. If you have a question, please feel free to visit us here:
Maybe you will find a solution there.
Kind regards
Jessi
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
