Hello,
I ordered a prepaid SIM online last week, was told it would arrive within 2-3 days but it has now been a week and I've had nothing. I want to cancel and either get an e-sim or one from the shop (this is the second company this has happened with so unsure if it's the company or my new address- Deutsche post have had a complaint also)
Have been in the country for two weeks and need a German number!
Hallo
welcome to the community and thank you for your contribution!
It's best to wait until tomorrow, if nothing has arrived, you can alternatively order a new one or go directly to the shop.
Briefly again:
Is your name legibly displayed on your letterbox?
Kind regards
Jessi 🍂
Please ignore- it came today! It seems they've stored all my letters for the past two weeks and sent them all in one day...…
But thank you for the prompt answer. I shall now install my sim!
Alison
Hello
great, I am happy to hear that everything reached you now! 😊
Thank you for your feedback.
If you have any further questions or concerns, please feel free to contact us in the community. We have already compiled some FAQs for English-speaking customers. These will be expanded more and more. If you have a question, please feel free to visit us here:
Maybe you will find a solution there.
Kind regards
Jessi
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