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Order status cancelled


Hello, I ordered today a Google Pixel 7 pro with headphones, I was charched the delivery, I was sent the tracking numbers but the status of my order says cancelled, why is that I gave all my data correctly, this is my fist time ordering, any help would be welkome.

3 Antworten

  • Autor
  • Neuling
  • 7 Antworten
  • 25. Mai 2023

I bought teh phone whith the headphones, I recived 2 emails one for the phone and one for the accesorie, but only the headphones are processing and the phone is with a cancelled status, what shoul I do? should I cancel the order?


o2_Sven
  • Moderator
  • 15517 Antworten
  • 30. Mai 2023

Hello @Dasch-love ,

from what I can see you’ve had two orders for the Google Pixel 7 Pro, one of which got cancelled and one which has gone through successfully. Did you want 2 phones or was it correct like this?

 

Kind regards, Sven


  • Autor
  • Neuling
  • 7 Antworten
  • 30. Mai 2023

I only wanted one phone, so there is no need to correct the order, everything arrived correctly, thank you!!


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