Warum O2
Warenkorb
 Service
Gelöst

O2 prepaid sim card activated but not working afterwards

Iftekher
Rang

I’ve ordered prepaid SIM card and it reached to me day before yesterday via post. Then yesterday I’ve activated my sim card via POST IDENT. I saw it is activated after restarting my phone. Got few messages. One of them were I need to recharge within 48 hours. But after few hours I can see there is no signal in my phone. I am using dual sim card phone. my another sim card has network signal perfectly. Also I’ve removed my old sim card, switched sim slot, restarted phone several times, but my moble phone does not show any sim card even inserted in it.

What should I do now? Is it a problem with recharge? Is it possible to recharge without sim card signal?

I’ve O2 DSL connection. But I cannot see any option to add my prepaid card number to my O2 account. So I went to register my sim card, but it is sending SMS code, which I am unable to receive because sim card is dead.

 

(Moved to our english community, o2 Michi)

icon

Lösung von o2_Matze 21 April 2021, 13:35

Zur Antwort springen
Many thanks, Iftekher
Zu diesem Thema können keine neuen Antworten hinzugefügt werden. Du kannst gern ein eigenes Thema erstellen.

3 Antworten

o2_Matze

Hi @Iftekher 

Welcome to our o2 Communty. 

Sorry for the late reply. 

Do you still need assistance or is everything okay by now? 

If not don’t hesiate to contact us here again.

Best regards Matze 

https://g.o2.de/wcr
Iftekher
Rang

Hi @o2_Matze,

Thanks for your reply. This was my first post but as it was not in the English community, I posted the same post in English community again. On that postI got reply from one of your colleague. You can check it here. 

 

Thanks,

Iftekher

Many thanks, Iftekher
o2_Matze

@Iftekher 

Alright, thanks for the info, we will close this thread and from now on we will answer in your second post 

Best Regards Matze 

https://g.o2.de/wcr
Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica