Hello, I have added O2 unlimited month to my contract mobile S on 26th of may, currently in this month of june, it consumed all my 8GB data and now mobile data is showing completed but its not going to the unlimited pack, and am currently unable to use data. I have expiry for this unlimited pack till 26.06 but I cant use anything roght now. It would be great if you could help me out.
Edit o2_Antje: Moved from Tarife to English Community / 05.06.2024
Welcome to the community
Great that you reached out to us. 👍
I just checked your issue in the system and the unlimited package was stuck in the system.
Everything should be working again now and you should be able to use your unlimited package.
Please let us know if you have any further questions.
Kind regards
Steffen
Hey Steffen,
the same thing happened again, can you help me with it.
Hey
that sounds annoying.. Did you already take the
Best regards,
Paul
No not yet, can you please help me out
Hello
due to a technical issue your ordered pack ist not activated yet, but I reset your data volume which you can use until the pack is finally active.
Best regards,
Michi
Hello
i have the same issue yet again, can you check.
Hello
can you check again, if everything worked out, the Unlimited Pack should now be running correctly so that you won’t be having an issue with your mobile data.
Kind regards, Sven
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