Hi @bdd ,

have you checked the current network status in your area?

Here is the link to our LiveCheck:

https://www.o2online.de/netz/netzstoerung/

Have you tried connecting without 5G?

Best regards,
Kurt

Thanks for the link. My phone setting is set to 5G on and when I checked my location from the link you provided 5G is not available in my area. I had to manually disable 5G to LTE. It is  little bettee now but definitely not great and also I am not sure why it does not automatically fallback to LTE 

Dear @bdd ,

that looks much better, than the tests with 5G. However, I see that there are currently restrictions in the 4G range at your contact address. However, I cannot say how long these will last.

Kind regards,

Andrea

The internet is not very stable in my current location for the last week or so. I currently disabled the 5G and working with LTE. 

You mean 5G restrictions not 4G right? I don’t see anything related to 4G at LiveCheck result. 

Dear @bdd ,

I actually meant 4G restrictions. So even with 4G, the reception is not that great. So there is hope that it can get better once the limitations are removed.

There is no 5G at your address, so there can be no restrictions.

Kind regards,

Andrea

Thanks, what sort of limitations are we talking about here? 

Hello @bdd,

the reason is either an overload situation, i.e. too many mobile phone users at the same time in a certain area. Or this is another fault (e.g. a hardware part on the base station is defective). I can't give you any precise information on this.

A solution is currently being worked on.

Kind regards
Jessica