Where to begin, I bought a O2 homespot at the O2 customer shop in Düren and was said that for existing O2 customer (I have two connections already) there is an offer and you get high speed internet (100 Mbps) for a fair price. It will cost you 25 euros per month (inclusive of the homespot device rent). Now I see my monthly plan states it is 30 euros per month and 50 Mbps speed. I call the customer care and as usual no English support.
Moving on the speed is worse, though I have two towers really close to my address. The only suggestion I get is keep it close to the window. Seriously is that how you solve a technical problem. It takes ages to load a webpage. If I connect two devices I cannot make a video call through whatsapp.
Forget about speed, the device keeps disconnecting every hour. The uptime is disappointing. I have to keep logging in again and again and again. This is frustrating.
There is no one ready to take responsibility. I need help or else I would simply love to return this product and get my money back.
Lösung von o2_Tobias
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