I signed up for an O2 contract in Düsseldorf for my mobile phone last week and the representative even gave me a 2nd SIM card for free (in the same price). I opted for a plan with monthly 25,99 rental after discount). Yesterday I got received an invoice for 82 EUR (!!). When I rushed to the store they told me it’s a one-time connection fee (4O EUR each for the 2 Sim cards). I asked why they didn't inform me at the time of signing the contract, and of course they had no answer. They just said “you have to pay” with a straight face. Do you think it’s an ethical business practice from O2? You have hidden costs and you don't even inform the customer while signing the contract?
I don’t even know if it’s written in my contract. Maybe I wouldn’t have opted for the 2nd SIM card if I knew about this. Maybe I wouldn’t have opted for O2 at all! And now I’m stuck for 2 years with no way out. And the worst part is that they will deduct the money just after 15 days from the start of the contract. I just arrived in Germany and I get this shock.
Please help get my money back!
edit o2_Manga: verschoben nach Englisch o2 Community: Mobile
Lösung von o2_Andrea
if you get a SIM card with a different mobile phone number, it is always another additional contract.
A so-called Multicard, which you can book for example free of charge with our Boosttarifs, always has the same phone number as the main card.
This additional contract also has additional monthly costs and a duration of 24 months. It can be cancelled after the 24 months.
You have also received an email with information about the costs and the duration of this additional contract.
We can’t help you with a store contract, store contracts do not have a cancellation period like
If you have any complaints about a store contract you can contact the respective store.