I would like to transfer from mobile number from O2 prepaid to debitel for my new contract. I have visited O2 shop in Erlagnen and nothing turned out well. Could you please release my number 0176****9117 for porting immediately?
Thanks in advance,
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as we can see your number is already enabled since 30th of December! ☺️
Please keep in mind to have a credt balance of ~30€ on your prepaid sim card.
Thanks in advance,
I have the same problem. My O2 prepaid number is not released for the number portability.
Can you also please release my number : +491792XX7587.
Unfortunately I am not able to create a new question of my own. It is throwing an error and hence posted my problem here. Please help at the earliest.
Thanks in advance.
I am sorry for my late response, I haven't been working for quite a long time now.
To get your credit balance which is left on your sim card you need to fill out the following form and send it to:
Telefónica Germany GmbH & Co. OHG
that is no problem at all.
Just for information: you can also contact the o2 Prepaid Hotline if it's an urgent concern.
I have now released your number for portability! ☺️
Same for you: if you want to get the credit balance which is left after that procedure you need to fill out the form and send it to the customer support: https://static2.o9.de/blob/11417674/v=11/Binary/prepaid-guthabenauszahlung.pdf
The cost for the porting is 24,95€, so make sure to have enough balance available on your sim card.
I kind of have the same problem. I want to have my number ported from o2 to other network provider. My contract with o2 will cancel on 30-June-2018. I have already requested for cancellation. Other network provider says I need to talk to you in this regard. You got to something for the porting.
as I see you already got the information that you needed. ☺️
Your number is releasedand the porting is already in process!
Yes, I got the information. I wrote here before I got the info. Anyways, thanks
On related subject to this topic: what do I need to do to realease and transfer my telephone number to a different provider (prepaid sim)?
as I can see your number is already enabled since the 5th of April. Now you just need to charge your prepaid card, so that you have enough credit balance for porting the number.
Other information I already wrote before:
Do you any other question left?
I recently got an O2 postpaid number on contract. However I have an older O2 prepaid number that I would like to retain. The outlet from where i bought the newer postpaid number asked me to visit them to get this done but I havent had the time. Can this be done online? To be clear I would like to retain my older O2 prepaid number.
Thanks for your help in advance!
if you made a whole new contract in an o2 shop you have no right of withdrawal.
If you made it online or on the hotline instead you have a right of withdrawal of 2 weeks.
Just a quick confirmation, is the balance for transfer of O2 Prepaid to another Network Provider is 24,95 EUR still or is there any update.
My wife has O2-prepaid since 3 years, is there anything else needed for porting out the number or maintaining the balance of 24,95 is enough.
the amount needed on a prepaid sim card for exporting the number is still 24,95 EUR.
Just make sure that the customer data (name, address, date of birth etc.) at your new provider matches your customer data at o2 exactly, otherwise the export will not take place.
thanks for your request. As I see you have already set an opt-in of your number.
Therefore, please contact now your new provider.
The porting will be charged with 24,95 €. Therefore, make sure that you have this amount on your card.
After the porting, you can fill out this document: https://static2.o9.de/resource/blob/70982/01c6e4a0d79666f33a3a2220fd39f0cc/prepaid-guthabenauszahlung-download-data.pdf
Then you will get back the credit on your personal bank account.
I hope I could help you with this information.
thanks for the information.
It is always not a good idea to open several threads with the same subject.
Therefore, please follow the communication with
My colleague will help you out with all requests concerning your issue.
I will now also close this subject here.