Welcome to the Community @Sinashahbaba.

Did you get your SIM card yesterday? :9
Best regards
Steffen

@o2_Steffen No, I didn’t.

Hi @Sinashahbaba ,
is the sim card allready arrived?
What kind of card have you ordered?

kindly regards
Michael

@o2_Micha No, it hasn’t been delivered.

I have ordered a prepaid sim card and ordered my ALDI phone number to be ported to O2.

Hi @Sinashahbaba 
where and when exactly have you ordered the sim card? 

kind regards 
Michael

@o2_Micha 

I have ordered one more than 3 weeks ago, online. 

I re-ordered as one of the o2 shops advised 10 days ago and I again did it online.

None delivered.

Dear @Sinashahbaba ,

have you checked your stored addresses at My o2 App or online portal?

Kind regards,

Andrea

@o2_Andrea This is the most sarcastic way of support! You are marking your response as a solution?! Your response didn’t make an inch of difference to my problem and the problem is left unsolved!

Hi @Sinashahbaba ,

I’ve unmarked the mentioned answer as solution. I’m sorry to hear, that the SIM cards still haven’t been delivered! We mentioned going to a store instead in the other thread; With two outstanding deliveries, this seems to me like the best option for obtaining the SIM. You can find shops in your area here:

o2 Shop suchen: Alle Filialen in der Nähe | o2 (o2online.de)

Best regards,
Kurt