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Hi, I have made a mistake, and ordered a new phone with a new contract, with an active Flex contract. I wanted to buy the phone with the current number, and if it was necessary just to change the Flex contract to a normal, 24 months one.

But instead when the SIM card and phone arrives, I will have two different numbers with two contracts.

Did anyone here have made the same mistake or knows how to fix it? I don’t necessarily want to cancel the order, I just want to have one only number with one contract.

Thanks for your time

Hi @Ezzegamma,

I would recommend to cancel your new tariff. Please send an e-mail to widerruf@cc.o2online.de as soon as possible. You should mention that you want to keep the phone. Just use your old sim card with your Flex contract in your new phone.

Kind regards,
Alex

Hi @Ezzegamma,

I would recommend to cancel your new tariff. Please send an e-mail to widerruf@cc.o2online.de as soon as possible. You should mention that you want to keep the phone. Just use your old sim card with your Flex contract in your new phone.

Kind regards,
Alex


Thank you very much Alex, I just sent an email and I hope I have a good solution to this mess.

Best regards,

Ezekiel

Welcome to the community @Ezzegamma and thanks to MXP_Alex for the fast support.

Have you already received feedback regarding your cancellation?

Best regards

Steffen

Welcome to the community @Ezzegamma and thanks to MXP_Alex for the fast support.

Have you already received feedback regarding your cancellation?

Best regards

Steffen

Hi Steffen, yes the issue has been fixed, thank you.

Best regards,

Ezequiel

Hello @Ezzegamma ,

thank you for the answer, it’s good to see that you managed to solve things with your contracts.

 

Kind regards, Sven

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