new contract with old number

vor 2 Jahren
21 May 2022
5 Antworten
45 Aufrufe

Ezzegamma
Neuling
2 Antworten

Hi, I have made a mistake, and ordered a new phone with a new contract, with an active Flex contract. I wanted to buy the phone with the current number, and if it was necessary just to change the Flex contract to a normal, 24 months one.

But instead when the SIM card and phone arrives, I will have two different numbers with two contracts.

Did anyone here have made the same mistake or knows how to fix it? I don’t necessarily want to cancel the order, I just want to have one only number with one contract.

Thanks for your time

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Lösung von MXP_Alex 22 May 2022, 19:54

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5 Antworten

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MXP_Alex
1861 Antworten
vor 2 Jahren
22 May 2022
Lösung

Hi @Ezzegamma,

I would recommend to cancel your new tariff. Please send an e-mail to widerruf@cc.o2online.de as soon as possible. You should mention that you want to keep the phone. Just use your old sim card with your Flex contract in your new phone.

Kind regards,
Alex