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My watch randomly stopped having cellular data associated with it. I have been using it for multiple years with one of my voice enabled multi sims.

 

Previously I had added this sim as a regular multi sim, it went fine and I had no issues whatsoever. 
 

now when I try to enable the esim for my watch, the o2 website says that I will be charged 39€ despite having an available esim for this device. 
 

Furthermore I keep getting errors when I try to activate the replacement esim I ordered through the meine o2 app, it fails to authenticate through sms even though I receive and type the code perfectly. 

 

 

Hello @John 8484848,

thank you for your request in our community! :nerd:
Since a few days have already passed, I would first like to ask you whether your concern could perhaps already be clarified in the meantime, or whether you still need support?

If you need further assistance, I have a few more questions to fully understand your concerns:
Do you mean that you ordered a new sim card because your other one stopped working?
And for this activation of the replacement sim card you are now wondering about the fee?
If I have misunderstood something, please correct me! :relieved:

Kind regards
Jessica :sunflower:

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