Hi, I have got prepaid sim card. My account blocked due to wrong password login and I can’t get sms because my sim card doesn’t work. How can I unlock my account without sms? Unfortunately there is no english speaking hotline nr for prepaid card. Is anyone know solution or have experienced similar situation?
Lösung von o2_Giulia
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Hello
welcome to our o2 Community 😊
The new password can only sent to you via text message, so you would have to order a new SIM card for this number first. If you agree to the charges (EUR 9,98 EUR) I will send you a private message for further data exchange.
Best regards
Giulia
I have already ordered a new SIM card weeks ago but it didn’t come.So yes I agree charges, lets do what is necessary
Hello
I have sent you a private message, please have a look in your personal inbox.
Best regards
Giulia
Hello
I wanted to ask again whether you have received the replacement card in the meantime and whether there is anything else we can do for you.
Best regards
Giulia
Hi Giulia, sim card has arrived yesterday. What will we do from now? Because my O2 account blocked I can’t activate by myself.I will be on a trip next a few days, if you need puk nr or other numbers of new sim card, I can give.
Hello
I have sent you a private message in order to activate your sim card 😊
Best regards
Giulia
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