Hello @HHU ,
welcome to our community. 
I am sorry if you are not satisfied with the speed.
What kind of cell phone do you use in your mobile contract? What is the speed like in other locations? 
Is 5G available at the address you are testing?

kind regards
Michael

For example:

5G N78 is active in “Stechlinweg, 14469 Potsdam”. (so you will reach 500 Mbit/s here)

Hello, 

I'm using Redmi 10 and i used to reach 150MBit speed on this phone with my previous service provider in my house. Of course I did not expect to reach 500 Mbit speed but I thought it would be at least 300MBit. Sometimes i can't even have a speed higher than 10Mbit in my house. 

Hi Tom, 

i don't expect 500Mbit but it would be great to have at least 300Mbit without 5G.

Dear @HHU ,

have you already checked your network availability in the  Live-Check? There you can also report a fault yourself if there is not yet one and it should be necessary.

Kind regards,

Andrea

Hello, 

My problem with internet speed is still continuing. Could anyone help me please? 

I made two speed test just minutes ago. I used the same phone, the same application(Mein O2), the same place for both tests. I have two simcard in my phone. One is O2 and the other is Telekom. Remember i have 500 Mbit/s speed on O2 an d 50 Mbit/s on Telekom.

Here are the results:

Hello @HHU,

I had a look into this, rigfht now there are no issues known for this addresses. Depending on if you tested this insied or outside a building your experience may vary. Also if there are many people using the mobile network in the vicinity it is possible that the attainable speed may be not as high as desired.

Regards,

Lars