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Kündigung


Hi,

 

I have sent a letter today to the cancelation department to cancel my HomeSpot and Mobile Contract.

The contract will be fulfiled for the full 24 months and I have sent the termination notice before 3 months to the end of the contract.

Will I be receiving a confirmation of the same?

Also are there any further charges for Cancellation?

 

Best

Akash

Edit o2_Larissa: moved to English o2 Community: Mobile

Lösung von 38akash86

thanks for the clarification :)

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5 Antworten

bs0
Profi
Forum|alt.badge.img+9
  • Profi
  • 41849 Antworten
  • 20. November 2021

The. confirmation will show in your next invoice. There are no charges for terminating a contract.


  • Autor
  • Neuling
  • 5 Antworten
  • 20. November 2021

Thanks for your promt answer. Could you please confirm what this means then?

 


o2_Jessica
  • Team
  • 14880 Antworten
  • 22. November 2021

Hello @38akash86,

I guess you found the information you mentioned here, right?

https://www.o2online.de/service/kuendigung/

Don’t worry - the costs that are mentioned here are for a “Vertragsstilllegung” - which is, and that is very confusing, contract termination in English when I check the translation.
But actually it is the decommissioning or maybe even better: pausing a contract!
So if a customer leaves Germany for several months there is the possibility to pause the contract which costs 29,99 EUR once per number.

For a normal termination there will be no extra fee! :nerd:

Kind regards
Jessica


  • Autor
  • Neuling
  • 5 Antworten
  • Lösung
  • 22. November 2021

thanks for the clarification :)


o2_Tobias
  • 11690 Antworten
  • 24. November 2021

Hi @38akash86

nice that @bs0 could already help you. 

You will see the cancellations also on your next invoice under the point “Gut zu wissen / Informationen zu Ihrem Vertrag” on page 4. 

If you have any further questions, just come back here to our English Community. 

 

Loving greetings,

Tobias 


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