Hi,
my internet has not been working properly since Wednesday (it either doesn't work or is incredibly slow) and I do not know what should I do to have it fixed.
I contacted the customer service on Thursday, I was given a ticket (S2545XXX) and I was told there was a problem with a broadcaster near Bad Orb where I live and that it should be fixed the next day.
I received an SMS from “Netzservice” in Saturday, reading that “Lieber o2 Kunde, auch nach intensiver Prüfung (Nr. S2545XXX) konnten wir keine technische Beeinträchtigung unseres Netzes feststellen” (which is in opposite to what the customer service representative told me), so I don't know what I should do next.
I believe the problem really has something to do with the broadcaster, as also my phone shows just 2/4 sticks of signal.
Are there any O2 employees in this forum, please? Could you help me and tell me if - and possibly when - my problem can be fixed?
Thanks a lot!
Have a lovely day!
Edit o2_Larissa: Deleted personal informations (Ticketnumber)
edit Thomas3 : shifted from DSL to Mobile