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Internet problem with O2 Data Sim and Wifi router for Home

M
Rang

Since November 2021, I have utilized O2 Data SIM with a Wi-Fi router at the same address. While encountering occasional internet issues in the past, they typically resolved within 2 to 3 days. However, for the past 20 days, I have been experiencing signal problems persistently. Despite lodging a complaint, the issue remains unresolved. Upon testing the SIM on a mobile phone, the internet remained inactive, indicating the problem may lie with the signal-providing antenna in my area (Cambridger Str. 13349, Berlin, Germany). The signal indicator on the Wi-Fi router flashes red. I kindly request a thorough investigation into the matter and prompt resolution, as this impediment to my internet connectivity hinders my ability to work remotely. Thank you.

 

 

 

EDIT: verschoben von Mobilfunk&Homespot in English:moibile;     o2_Maria,  25.03.2024; 09:09 Uhr

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Lösung von o2_Maria 28 March 2024, 08:32

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5 Antworten

B
Rang
Benutzerebene 7
Abzeichen +1

Please use the o2 live check. 

M
Rang

The internet is currently working, although very slowly, with the signal indicator light on the router flashing “red”. During the day, it doesn't work at all.

I have conducted two internet speed tests, one online and one using live check. Attached are screenshots for your reference.

B
Rang
Benutzerebene 7
Abzeichen +1

I'm not interested in the screenshots.
You can use the o2 Live-Check to check whether there is a known problem at the usage address. If no known problem is indicated there, you can report a problem via the live check. If a problem is indicated there, you will have to wait until the problem has been fixed. 
There is nothing more to say. 

M
Rang

It is showing some problem in base station and maintenance undergoing. I already have registered a complaint. I just want to know when it will be fixed as it’s already been more then 20 days. Thanks

o2_Maria

Hello @Muhammad.M ,

Thank you for contacting us with your request.
It's good that you've already submitted a fault report via Livecheck and our technical colleagues are now taking care of it.
We cannot yet say when there will be an improvement here.

You will receive further information from the technical team by text message.
Please be patient. 

Best regards,
Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)

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