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Internet not working, SIM card problems


Hi there. My Homespot stopped working today. It worked fine for several months and suddenly today it is not working. Is there a network malfunction or is it me? 

Also, I registered the sim card for it and it said it is activated, but I cannot enter Mein O2 or this website with my login details. Calling doesn't help because I never got my Sim card number.

Lösung von o2_Andrea

Dear @chataccount101 ,

 

I am still waitig for a reply from you in the private messages.

 

Kind regards,

Andrea

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o2_Andrea
  • Team
  • 26467 Antworten
  • 13. Oktober 2020

Dear @chataccount101 ,

 

we are pleased that you are contacting us again with your request. :rosette:

In order to help you with your request, I need your mobile phone number or your customer number and your four-digit personal customer ID/code. I'll write a private message from o2_Support to you.

Please get in touch with me again here in the post when you have answered the private message!

 

Kind regards,

Andrea


o2_Andrea
  • Team
  • 26467 Antworten
  • Lösung
  • 19. Oktober 2020

Dear @chataccount101 ,

 

I am still waitig for a reply from you in the private messages.

 

Kind regards,

Andrea


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