Hello I send money to this account and the order didn't successfull and my money didn't return it
Lösung von o2_Micha
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Benutzerebene 7
- Moderator
- 9874 Antworten
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23 April 2023
- Lösung
Hello
thank you for sharing your request. 😊
Have you allready spooken to the customer support?
One thing what i can see on your screen is that there were no Bestellnr. or customer number written in the Reference. So it is possible that the billing departement wasn´t able to see to which order the money belongs.
best regards
Michael
And now what can I do ? I wait back my money
Benutzerebene 7
- Moderator
- 9874 Antworten
-
23 April 2023
Unfortunately we, the mods, can´t see the payments with no references so you have contact the financial departement.
best regards
Michael
Sir
I call them before 2 week
And them tell me wait 10 days
I am still waiting and waiting
Every employee send me to another employee
My money went out from bank
Where is it going ? no body know
- Moderatorin
- 15473 Antworten
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26 April 2023
Hello
this payment is of March 6th already. What do you mean exactly with “the order didn’t successful”? Has the order been cancelled by us or by yourself?
Best regards
Giulia
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