Hello @Orhan90 ,
thank you for sharing your request. 
Have you allready spooken to the customer support? 

 

One thing what i can see on your screen is that there were no Bestellnr. or customer number written in the Reference. So it is possible that the billing departement wasn´t able to see to which order the money belongs. 

best regards
Michael
 

And now what can I do ? I wait back my money 

@Orhan90 if you haven´t allready contact the customer service, please call them tomorrow. 
Unfortunately we, the mods,  can´t see the payments with no references so you have contact the financial departement. 

best regards
Michael

Sir

I call them before 2 week 

And them tell me wait 10 days

I am still waiting and waiting

Every employee send me to another employee 

My money went out from bank

Where is it going ?  no body know 

Hello @Orhan90,

this payment is of March 6th already. What do you mean exactly with “the order didn’t successful”? Has the order been cancelled by us or by yourself?

Best regards

Giulia