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Dear O2Time,
I currently have a plan with 2 mobile numbers on the "O2 Free M Boost" plan with 40GBytes of data for each.
On January 28th 2023, I went to a Saturn store and an O2 salesperson offered me an exchange for a 10GB data plan for each number.
He asked for the cancellation of the old plan and provided me with two new chips that after a month (cancellation period) would start working with our old numbers.
The problem is that the cancellation did not take place.
I can request the cancellation of the old plans, but I don't know how to request the portability of the old numbers for the new plans. Can someone help me?

Hi @Mnhz 

Welcome to our o2 Community. 

Sorry to ask again, but I'm still not a 100% sure exactly what you want to do.

At this point, you have two mobile phone contracts. One number ends on 0176..440 and one number ends on 0176….719.

Did I understand you correctly, that you want to cancel one of the two contracts and port the number of the contract that will be deactivated to the remaining contract?

Have I summarized this correctly? Or am I completely wrong about that?

Kind regards Matze 

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