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A few days ago I have received a payment notification on behalf of Telefónica from Bissel + Partner Law Firm. They force me to pay 26,40 Euros for a contract I have never signed!

This is important: I have never signed a contract with O2, and never used a service of Telefónica. In April (I guess) I'd just visited a O2 shop in Wilmersdorfer Str. 32, 10585 Berlin, and started to procedures for having an handy line but during process I have changed my mind and never signed a contract. The O2 guy said it is OK, and I am not a O2 customer

But from time to time Telefónica keep sending me emails for payment reminding my kundennummer: 607xxxxx29, and took small amounts of money from my account. I talked to O2 shop afterwards and they told me that I am out of system and I may refund my money, and the problem would solve after a while. It didn’t. I have talked to the customer service, and they said it is out of their job description. And finally, law firm stated if I don’t pay 26,40 euro till deadline, I would be sued!

So, I don't want to pay for the service I have never used, and I have never signed a contract. Besides and more importantly, it shouldn't be legal issue. I am kindly asking you to solve my problem, and my 26,40 Euros back, please.

Thank you. 

 

13.12.2022 09:10, o2_Giulia: moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile

Ja, Shops.
Ich weiß warum ich nichts mehr in Telekommunikations Geschäften unterschreibe bzw. dort hin gehe. Hier unterscheidet sich o2 leider nicht von anderen. 
 

https://www.o2online.de/assets/blobs/pdfs/vertragsanzweiflung/

 

 

Hello @OzkanBerlin,

welcome to our o2 Community 🙂

I had a look into your issue and I regret that our customer service was not able to solve your problem so far.

I will take care of a refund the full amount that you have paid, it will be transferred back to your account.

Are your bank details still the same as when you (not) signed the contract? Please just answer yes or no.

Best regards

Giulia

@o2_Giulia 

Thank you for your answer. 

Yes, bank details are still the same.

Best regards, 

OzkanBerlin.

 

Hello @OzkanBerlin,

I have ordered the refund for you now, you will receive a confirmation via Email. The money will be transferred back to your account within the next two weeks.

Please let me know if you have any further questions.

Best regards

Giulia

@o2_Giulia 

I am happy that I am not getting any bills and payment notifications, then, aren’t I?

Thank you.

 

Hello @OzkanBerlin,

that is correct. Your direct debit authorization is withdrawn and your account with us is balanced now. At most it is possible that you will receive one last bill for 0 EUR.

Best regards

Giulia

@o2_Giulia 

Thank you. 

Best regards. 

You are welcome @OzkanBerlin 🙂

Please let us know if you have any further questions.

Best regards

Giulia

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